SIM hijacking—or SIM swapping—is an attack where a fraudster contacts your cell phone provider and convinces them to switch your account to a phone that they control. Since your smartphone often serves as a security measure or backup verification system, this allows the fraudster to take over other accounts of yours. Sometimes this involves people inside the phone companies.
We examined the authentication procedures used by five pre-paid wireless carriers when a customer attempted to change their SIM card. These procedures are an important line of defense against attackers who seek to hijack victims’ phone numbers by posing as the victim and calling the carrier to request that service be transferred to a SIM card the attacker possesses. We found that all five carriers used insecure authentication challenges that could be easily subverted by attackers.We also found that attackers generally only needed to target the most vulnerable authentication challenges, because the rest could be bypassed.
It’s a classic security vs. usability trade-off. The phone companies want to provide easy customer service for their legitimate customers, and that system is what’s being exploited by the SIM hijackers. Companies could make the fraud harder, but it would necessarily also make it harder for legitimate customers to modify their accounts.