Schneier on Security

The War on the Unexpected

We’ve opened up a new front on the war on terror. It’s an attack on the unique, the unorthodox, the unexpected; it’s a war on different. If you act different, you might find yourself investigated, questioned, and even arrested—even if you did nothing wrong, and had no intention of doing anything wrong. The problem is a combination of citizen informants and a CYA attitude among police that results in a knee-jerk escalation of reported threats.

This isn’t the way counterterrorism is supposed to work, but it’s happening everywhere. It’s a result of our relentless campaign to convince ordinary citizens that they’re the front line of terrorism defense. “If you see something, say something” is how the ads read in the New York City subways. “If you suspect something, report it” urges another ad campaign in Manchester, UK. The Michigan State Police have a seven-minute video. Administration officials from then-attorney general John Ashcroft to DHS Secretary Michael Chertoff to President Bush have asked us all to report any suspicious activity.

The problem is that ordinary citizens don’t know what a real terrorist threat looks like. They can’t tell the difference between a bomb and a tape dispenser, electronic name badge, CD player, bat detector, or trash sculpture; or the difference between terrorist plotters and imams, musicians, or architects. All they know is that something makes them uneasy, usually based on fear, media hype, or just something being different.

Even worse: after someone reports a “terrorist threat,” the whole system is biased towards escalation and CYA instead of a more realistic threat assessment.

Watch how it happens. Someone sees something, so he says something. The person he says it to—a policeman, a security guard, a flight attendant—now faces a choice: ignore or escalate. Even though he may believe that it’s a false alarm, it’s not in his best interests to dismiss the threat. If he’s wrong, it’ll cost him his career. But if he escalates, he’ll be praised for “doing his job” and the cost will be borne by others. So he escalates. And the person he escalates to also escalates, in a series of CYA decisions. And before we’re done, innocent people have been arrested, airports have been evacuated, and hundreds of police hours have been wasted.

This story has been repeated endlessly, both in the U.S. and in other countries. Someone—these are all real—notices a funny smell, or some white powder, or two people passing an envelope, or a dark-skinned man leaving boxes at the curb, or a cell phone in an airplane seat; the police cordon off the area, make arrests, and/or evacuate airplanes; and in the end the cause of the alarm is revealed as a pot of Thai chili sauce, or flour, or a utility bill, or an English professor recycling, or a cell phone in an airplane seat.

Of course, by then it’s too late for the authorities to admit that they made a mistake and overreacted, that a sane voice of reason at some level should have prevailed. What follows is the parade of police and elected officials praising each other for doing a great job, and prosecuting the poor victim—the person who was different in the first place—for having the temerity to try to trick them.

For some reason, governments are encouraging this kind of behavior. It’s not just the publicity campaigns asking people to come forward and snitch on their neighbors; they’re asking certain professions to pay particular attention: truckers to watch the highways, students to watch campuses, and scuba instructors to watch their students. The U.S. wanted meter readers and telephone repairmen to snoop around houses. There’s even a new law protecting people who turn in their travel mates based on some undefined “objectively reasonable suspicion,” whatever that is.

If you ask amateurs to act as front-line security personnel, you shouldn’t be surprised when you get amateur security.

We need to do two things. The first is to stop urging people to report their fears. People have always come forward to tell the police when they see something genuinely suspicious, and should continue to do so. But encouraging people to raise an alarm every time they’re spooked only squanders our security resources and makes no one safer.

We don’t want people to never report anything. A store clerk’s tip led to the unraveling of a plot to attack Fort Dix last May, and in March an alert Southern California woman foiled a kidnapping by calling the police about a suspicious man carting around a person-sized crate. But these incidents only reinforce the need to realistically assess, not automatically escalate, citizen tips. In criminal matters, law enforcement is experienced in separating legitimate tips from unsubstantiated fears, and allocating resources accordingly; we should expect no less from them when it comes to terrorism.

Equally important, politicians need to stop praising and promoting the officers who get it wrong. And everyone needs to stop castigating, and prosecuting, the victims just because they embarrassed the police by their innocence.

Causing a city-wide panic over blinking signs, a guy with a pellet gun, or stray backpacks, is not evidence of doing a good job: it’s evidence of squandering police resources. Even worse, it causes its own form of terror, and encourages people to be even more alarmist in the future. We need to spend our resources on things that actually make us safer, not on chasing down and trumpeting every paranoid threat anyone can come up with.

This essay originally appeared on Wired.com.

EDITED TO ADD (11/1): Some links didn’t make it into the original article. There’s this creepy “if you see a father holding his child’s hands, call the cops” campaign, this story of an iPod found on an airplane, and this story of an “improvised electronics device” trying to get through airport security. This is a good essay on the “war on electronics.”

EDITED TO ADD (11/25): More examples of rediculous non-terrorism overreactions, and a story about recruiting firefighters to snoop around in peoples’ houses:

Unlike police, firefighters and emergency medical personnel don’t need warrants to access hundreds of thousands of homes and buildings each year, putting them in a position to spot behavior that could indicate terrorist activity or planning.

Posted on November 1, 2007 at 4:42 AM • View Comments