On Surveillance in the Workplace
Data & Society just published a report entitled “Workplace Monitoring & Surveillance“:
This explainer highlights four broad trends in employee monitoring and surveillance technologies:
- Prediction and flagging tools that aim to predict characteristics or behaviors of employees or that are designed to identify or deter perceived rule-breaking or fraud. Touted as useful management tools, they can augment biased and discriminatory practices in workplace evaluations and segment workforces into risk categories based on patterns of behavior.
- Biometric and health data of workers collected through tools like wearables, fitness tracking apps, and biometric timekeeping systems as a part of employer- provided health care programs, workplace wellness, and digital tracking work shifts tools. Tracking non-work-related activities and information, such as health data, may challenge the boundaries of worker privacy, open avenues for discrimination, and raise questions about consent and workers’ ability to opt out of tracking.
- Remote monitoring and time-tracking used to manage workers and measure performance remotely. Companies may use these tools to decentralize and lower costs by hiring independent contractors, while still being able to exert control over them like traditional employees with the aid of remote monitoring tools. More advanced time-tracking can generate itemized records of on-the-job activities, which can be used to facilitate wage theft or allow employers to trim what counts as paid work time.
- Gamification and algorithmic management of work activities through continuous data collection. Technology can take on management functions, such as sending workers automated “nudges” or adjusting performance benchmarks based on a worker’s real-time progress, while gamification renders work activities into competitive, game-like dynamics driven by performance metrics. However, these practices can create punitive work environments that place pressures on workers to meet demanding and shifting efficiency benchmarks.
In a blog post about this report, Cory Doctorow mentioned “the adoption curve for oppressive technology, which goes, ‘refugee, immigrant, prisoner, mental patient, children, welfare recipient, blue collar worker, white collar worker.'” I don’t agree with the ordering, but the sentiment is correct. These technologies are generally used first against people with diminished rights: prisoners, children, the mentally ill, and soldiers.