Foiling Bank Robbers with Kindness
Seems to work:
The method is a sharp contrast to the traditional training for bank employees confronted with a suspicious person, which advises not approaching the person, and at most, activating an alarm or dropping an exploding dye pack into the cash.
When a man walked into a First Mutual branch last year wearing garden gloves and sunglasses, manager Scott Taffera greeted him heartily, invited him to remove the glasses, and guided him to an equally friendly teller. The man eventually asked for a roll of quarters and left.
Carr said he suspects the man was the “Garden Glove Bandit,” who robbed area banks between March 2004 and November 2006.
What I like about this security system is that it fails really well in the event of a false alarm. There’s nothing wrong with being extra nice to a legitimate customer.