What if Your Vendor Won't Sell You a Security Upgrade?
More frightening than my experience is the possibility that the company might do this to an existing customer. What good is a security product if the vendor refuses to sell you service on it? Without updates, most of these products are barely useful as doorstops.
The article demonstrates that a vendor might refuse to sell you a product, for reasons you can't understand. And that you might not get any warning of that fact. The moral is that you're not only buying a security product, you're buying a security company.
In our tests, we look at products, not companies. Things such as training, finances and corporate style don't come into it. But when it comes to buying products, our tests aren't enough. It's important to investigate all those peripheral aspects of the vendor before you sign a purchase order. I was reminded of that the hard way.
Posted on April 12, 2006 at 12:40 PM • 30 Comments