Monitoring Employees' Online Behavior
Not their online behavior at work, but their online behavior in life.
Using automation software that slogs through Facebook, Twitter, Flickr, YouTube, LinkedIn, blogs, and "thousands of other sources," the company develops a report on the "real you" --- not the carefully crafted you in your resume. The service is called Social Intelligence Hiring. The company promises a 48-hour turn-around.
The reports feature a visual snapshot of what kind of person you are, evaluating you in categories like "Poor Judgment," "Gangs," "Drugs and Drug Lingo" and "Demonstrating Potentially Violent Behavior." The company mines for rich nuggets of raw sewage in the form of racy photos, unguarded commentary about drugs and alcohol and much more.
The company also offers a separate Social Intelligence Monitoring service to watch the personal activity of existing employees on an ongoing basis.... The service provides real-time notification alerts, so presumably the moment your old college buddy tags an old photo of you naked, drunk and armed on Facebook, the boss gets a text message with a link.
This is being sold using fear:
...company spokespeople emphasize liability. What happens if one of your employees freaks out, comes to work and starts threatening coworkers with a samurai sword? You'll be held responsible because all of the signs of such behavior were clear for all to see on public Facebook pages. That's why you should scan every prospective hire and run continued scans on every existing employee.
In other words, they make the case that now that people use social networks, companies will be expected (by shareholders, etc.) to monitor those services and protect the company from lawsuits, damage to reputation, and other harm.
Posted on October 4, 2010 at 6:31 AM • 89 Comments