Does anyone think that this experiment would turn out any differently?
An experiment carried out within London’s square mile has revealed that employees in some of the City’s best known financial services companies don’t care about basic security policy.
CDs were handed out to commuters as they entered the City by employees of IT skills specialist The Training Camp and recipients were told the disks contained a special Valentine’s Day promotion.
However, the CDs contained nothing more than code which informed The Training Camp how many of the recipients had tried to open the CD. Among those who were duped were employees of a major retail bank and two global insurers.
The CD packaging even contained a clear warning about installing third-party software and acting in breach of company acceptable-use policies—but that didn’t deter many individuals who showed little regard for the security of their PC and their company.
This was a benign stunt, but it could have been much more serious. A CD-ROM carried into the office and run on a computer bypasses the company’s network security systems. You could easily imagine a criminal ring using this technique to deliver a malicious program into a corporate network—and it would work.
But concluding that employees don’t care about security is a bit naive. Employees care about security; they just don’t understand it. Computer and network security is complicated and confusing, and unless you’re technologically inclined, you’re just not going to have an intuitive feel for what’s appropriate and what’s a security risk. Even worse, technology changes quickly, and any security intuition an employee has is likely to be out of date within a short time.
Education is one way to deal with this, but education has its limitations. I’m sure these banks had security awareness campaigns; they just didn’t stick. Punishment is another form of education, and my guess it would be more effective. If the banks fired everyone who fell for the CD-ROM-on-the-street trick, you can be sure that no one would ever do that again. (At least, until everyone forgot.) That won’t ever happen, though, because the morale effects would be huge.
Rather than blaming this kind of behavior on the users, we would be better served by focusing on the technology. Why does the average computer user at a bank need the ability to install software from a CD-ROM? Why doesn’t the computer block that action, or at least inform the IT department? Computers need to be secure regardless of who’s sitting in front of them, irrespective of what they do.
If I go downstairs and try to repair the heating system in my home, I’m likely to break all sorts of safety rules—and probably the system and myself in the process. I have no experience in that sort of thing, and honestly, there’s no point trying to educate me. But my home heating system works fine without my having to learn anything about it. I know how to set my thermostat, and to call a professional if something goes wrong.
Computers need to work more like that.