Entries Tagged "public interest"

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AI as Sensemaking for Public Comments

It’s become fashionable to think of artificial intelligence as an inherently dehumanizing technology, a ruthless force of automation that has unleashed legions of virtual skilled laborers in faceless form. But what if AI turns out to be the one tool able to identify what makes your ideas special, recognizing your unique perspective and potential on the issues where it matters most?

You’d be forgiven if you’re distraught about society’s ability to grapple with this new technology. So far, there’s no lack of prognostications about the democratic doom that AI may wreak on the US system of government. There are legitimate reasons to be concerned that AI could spread misinformation, break public comment processes on regulations, inundate legislators with artificial constituent outreach, help to automate corporate lobbying, or even generate laws in a way tailored to benefit narrow interests.

But there are reasons to feel more sanguine as well. Many groups have started demonstrating the potential beneficial uses of AI for governance. A key constructive-use case for AI in democratic processes is to serve as discussion moderator and consensus builder.

To help democracy scale better in the face of growing, increasingly interconnected populations—as well as the wide availability of AI language tools that can generate reams of text at the click of a button—the US will need to leverage AI’s capability to rapidly digest, interpret and summarize this content.

There are two different ways to approach the use of generative AI to improve civic participation and governance. Each is likely to lead to drastically different experience for public policy advocates and other people trying to have their voice heard in a future system where AI chatbots are both the dominant readers and writers of public comment.

For example, consider individual letters to a representative, or comments as part of a regulatory rulemaking process. In both cases, we the people are telling the government what we think and want.

For more than half a century, agencies have been using human power to read through all the comments received, and to generate summaries and responses of their major themes. To be sure, digital technology has helped.

In 2021, the Council of Federal Chief Data Officers recommended modernizing the comment review process by implementing natural language processing tools for removing duplicates and clustering similar comments in processes governmentwide. These tools are simplistic by the standards of 2023 AI. They work by assessing the semantic similarity of comments based on metrics like word frequency (How often did you say “personhood”?) and clustering similar comments and giving reviewers a sense of what topic they relate to.

Think of this approach as collapsing public opinion. They take a big, hairy mass of comments from thousands of people and condense them into a tidy set of essential reading that generally suffices to represent the broad themes of community feedback. This is far easier for a small agency staff or legislative office to handle than it would be for staffers to actually read through that many individual perspectives.

But what’s lost in this collapsing is individuality, personality, and relationships. The reviewer of the condensed comments may miss the personal circumstances that led so many commenters to write in with a common point of view, and may overlook the arguments and anecdotes that might be the most persuasive content of the testimony.

Most importantly, the reviewers may miss out on the opportunity to recognize committed and knowledgeable advocates, whether interest groups or individuals, who could have long-term, productive relationships with the agency.

These drawbacks have real ramifications for the potential efficacy of those thousands of individual messages, undermining what all those people were doing it for. Still, practicality tips the balance toward of some kind of summarization approach. A passionate letter of advocacy doesn’t hold any value if regulators or legislators simply don’t have time to read it.

There is another approach. In addition to collapsing testimony through summarization, government staff can use modern AI techniques to explode it. They can automatically recover and recognize a distinctive argument from one piece of testimony that does not exist in the thousands of other testimonies received. They can discover the kinds of constituent stories and experiences that legislators love to repeat at hearings, town halls and campaign events. This approach can sustain the potential impact of individual public comment to shape legislation even as the volumes of testimony may rise exponentially.

In computing, there is a rich history of that type of automation task in what is called outlier detection. Traditional methods generally involve finding a simple model that explains most of the data in question, like a set of topics that well describe the vast majority of submitted comments. But then they go a step further by isolating those data points that fall outside the mold—comments that don’t use arguments that fit into the neat little clusters.

State-of-the-art AI language models aren’t necessary for identifying outliers in text document data sets, but using them could bring a greater degree of sophistication and flexibility to this procedure. AI language models can be tasked to identify novel perspectives within a large body of text through prompting alone. You simply need to tell the AI to find them.

In the absence of that ability to extract distinctive comments, lawmakers and regulators have no choice but to prioritize on other factors. If there is nothing better, “who donated the most to our campaign” or “which company employs the most of my former staffers” become reasonable metrics for prioritizing public comments. AI can help elected representatives do much better.

If Americans want AI to help revitalize the country’s ailing democracy, they need to think about how to align the incentives of elected leaders with those of individuals. Right now, as much as 90% of constituent communications are mass emails organized by advocacy groups, and they go largely ignored by staffers. People are channeling their passions into a vast digital warehouses where algorithms box up their expressions so they don’t have to be read. As a result, the incentive for citizens and advocacy groups is to fill that box up to the brim, so someone will notice it’s overflowing.

A talented, knowledgeable, engaged citizen should be able to articulate their ideas and share their personal experiences and distinctive points of view in a way that they can be both included with everyone else’s comments where they contribute to summarization and recognized individually among the other comments. An effective comment summarization process would extricate those unique points of view from the pile and put them into lawmakers’ hands.

This essay was written with Nathan Sanders, and previously appeared in the Conversation.

Posted on June 22, 2023 at 11:43 AM • View Comments

AI to Aid Democracy

There’s good reason to fear that AI systems like ChatGPT and GPT4 will harm democracy. Public debate may be overwhelmed by industrial quantities of autogenerated argument. People might fall down political rabbit holes, taken in by superficially convincing bullshit, or obsessed by folies à deux relationships with machine personalities that don’t really exist.

These risks may be the fallout of a world where businesses deploy poorly tested AI systems in a battle for market share, each hoping to establish a monopoly.

But dystopia isn’t the only possible future. AI could advance the public good, not private profit, and bolster democracy instead of undermining it. That would require an AI not under the control of a large tech monopoly, but rather developed by government and available to all citizens. This public option is within reach if we want it.

An AI built for public benefit could be tailor-made for those use cases where technology can best help democracy. It could plausibly educate citizens, help them deliberate together, summarize what they think, and find possible common ground. Politicians might use large language models, or LLMs, like GPT4 to better understand what their citizens want.

Today, state-of-the-art AI systems are controlled by multibillion-dollar tech companies: Google, Meta, and OpenAI in connection with Microsoft. These companies get to decide how we engage with their AIs and what sort of access we have. They can steer and shape those AIs to conform to their corporate interests. That isn’t the world we want. Instead, we want AI options that are both public goods and directed toward public good.

We know that existing LLMs are trained on material gathered from the internet, which can reflect racist bias and hate. Companies attempt to filter these data sets, fine-tune LLMs, and tweak their outputs to remove bias and toxicity. But leaked emails and conversations suggest that they are rushing half-baked products to market in a race to establish their own monopoly.

These companies make decisions with huge consequences for democracy, but little democratic oversight. We don’t hear about political trade-offs they are making. Do LLM-powered chatbots and search engines favor some viewpoints over others? Do they skirt controversial topics completely? Currently, we have to trust companies to tell us the truth about the trade-offs they face.

A public option LLM would provide a vital independent source of information and a testing ground for technological choices with big democratic consequences. This could work much like public option health care plans, which increase access to health services while also providing more transparency into operations in the sector and putting productive pressure on the pricing and features of private products. It would also allow us to figure out the limits of LLMs and direct their applications with those in mind.

We know that LLMs often “hallucinate,” inferring facts that aren’t real. It isn’t clear whether this is an unavoidable flaw of how they work, or whether it can be corrected for. Democracy could be undermined if citizens trust technologies that just make stuff up at random, and the companies trying to sell these technologies can’t be trusted to admit their flaws.

But a public option AI could do more than check technology companies’ honesty. It could test new applications that could support democracy rather than undermining it.

Most obviously, LLMs could help us formulate and express our perspectives and policy positions, making political arguments more cogent and informed, whether in social media, letters to the editor, or comments to rule-making agencies in response to policy proposals. By this we don’t mean that AI will replace humans in the political debate, only that they can help us express ourselves. If you’ve ever used a Hallmark greeting card or signed a petition, you’ve already demonstrated that you’re OK with accepting help to articulate your personal sentiments or political beliefs. AI will make it easier to generate first drafts, and provide editing help and suggest alternative phrasings. How these AI uses are perceived will change over time, and there is still much room for improvement in LLMs—but their assistive power is real. People are already testing and speculating on their potential for speechwriting, lobbying, and campaign messaging. Highly influential people often rely on professional speechwriters and staff to help develop their thoughts, and AI could serve a similar role for everyday citizens.

If the hallucination problem can be solved, LLMs could also become explainers and educators. Imagine citizens being able to query an LLM that has expert-level knowledge of a policy issue, or that has command of the positions of a particular candidate or party. Instead of having to parse bland and evasive statements calibrated for a mass audience, individual citizens could gain real political understanding through question-and-answer sessions with LLMs that could be unfailingly available and endlessly patient in ways that no human could ever be.

Finally, and most ambitiously, AI could help facilitate radical democracy at scale. As Carnegie Mellon professor of statistics Cosma Shalizi has observed, we delegate decisions to elected politicians in part because we don’t have time to deliberate on every issue. But AI could manage massive political conversations in chat rooms, on social networking sites, and elsewhere: identifying common positions and summarizing them, surfacing unusual arguments that seem compelling to those who have heard them, and keeping attacks and insults to a minimum.

AI chatbots could run national electronic town hall meetings and automatically summarize the perspectives of diverse participants. This type of AI-moderated civic debate could also be a dynamic alternative to opinion polling. Politicians turn to opinion surveys to capture snapshots of popular opinion because they can only hear directly from a small number of voters, but want to understand where voters agree or disagree.

Looking further into the future, these technologies could help groups reach consensus and make decisions. Early experiments by the AI company DeepMind suggest that LLMs can build bridges between people who disagree, helping bring them to consensus. Science fiction writer Ruthanna Emrys, in her remarkable novel A Half-Built Garden, imagines how AI might help people have better conversations and make better decisions—rather than taking advantage of these biases to maximize profits.

This future requires an AI public option. Building one, through a government-directed model development and deployment program, would require a lot of effort—and the greatest challenges in developing public AI systems would be political.

Some technological tools are already publicly available. In fairness, tech giants like Google and Meta have made many of their latest and greatest AI tools freely available for years, in cooperation with the academic community. Although OpenAI has not made the source code and trained features of its latest models public, competitors such as Hugging Face have done so for similar systems.

While state-of-the-art LLMs achieve spectacular results, they do so using techniques that are mostly well known and widely used throughout the industry. OpenAI has only revealed limited details of how it trained its latest model, but its major advance over its earlier ChatGPT model is no secret: a multi-modal training process that accepts both image and textual inputs.

Financially, the largest-scale LLMs being trained today cost hundreds of millions of dollars. That’s beyond ordinary people’s reach, but it’s a pittance compared to U.S. federal military spending—and a great bargain for the potential return. While we may not want to expand the scope of existing agencies to accommodate this task, we have our choice of government labs, like the National Institute of Standards and Technology, the Lawrence Livermore National Laboratory, and other Department of Energy labs, as well as universities and nonprofits, with the AI expertise and capability to oversee this effort.

Instead of releasing half-finished AI systems for the public to test, we need to make sure that they are robust before they’re released—and that they strengthen democracy rather than undermine it. The key advance that made recent AI chatbot models dramatically more useful was feedback from real people. Companies employ teams to interact with early versions of their software to teach them which outputs are useful and which are not. These paid users train the models to align to corporate interests, with applications like web search (integrating commercial advertisements) and business productivity assistive software in mind.

To build assistive AI for democracy, we would need to capture human feedback for specific democratic use cases, such as moderating a polarized policy discussion, explaining the nuance of a legal proposal, or articulating one’s perspective within a larger debate. This gives us a path to “align” LLMs with our democratic values: by having models generate answers to questions, make mistakes, and learn from the responses of human users, without having these mistakes damage users and the public arena.

Capturing that kind of user interaction and feedback within a political environment suspicious of both AI and technology generally will be challenging. It’s easy to imagine the same politicians who rail against the untrustworthiness of companies like Meta getting far more riled up by the idea of government having a role in technology development.

As Karl Popper, the great theorist of the open society, argued, we shouldn’t try to solve complex problems with grand hubristic plans. Instead, we should apply AI through piecemeal democratic engineering, carefully determining what works and what does not. The best way forward is to start small, applying these technologies to local decisions with more constrained stakeholder groups and smaller impacts.

The next generation of AI experimentation should happen in the laboratories of democracy: states and municipalities. Online town halls to discuss local participatory budgeting proposals could be an easy first step. Commercially available and open-source LLMs could bootstrap this process and build momentum toward federal investment in a public AI option.

Even with these approaches, building and fielding a democratic AI option will be messy and hard. But the alternative—shrugging our shoulders as a fight for commercial AI domination undermines democratic politics—will be much messier and much worse.

This essay was written with Henry Farrell and Nathan Sanders, and previously appeared on Slate.com.

EDITED TO ADD: Linux Weekly News discussion.

EDITED TO ADD: This post has been translated into Hebrew.

Posted on April 26, 2023 at 6:51 AM • View Comments

A New Cybersecurity “Social Contract”

The US National Cyber Director Chris Inglis wrote an essay outlining a new social contract for the cyber age:

The United States needs a new social contract for the digital age—one that meaningfully alters the relationship between public and private sectors and proposes a new set of obligations for each. Such a shift is momentous but not without precedent. From the Pure Food and Drug Act of 1906 to the Clean Air Act of 1963 and the public-private revolution in airline safety in the 1990s, the United States has made important adjustments following profound changes in the economy and technology.

A similarly innovative shift in the cyber-realm will likely require an intense process of development and iteration. Still, its contours are already clear: the private sector must prioritize long-term investments in a digital ecosystem that equitably distributes the burden of cyberdefense. Government, in turn, must provide more timely and comprehensive threat information while simultaneously treating industry as a vital partner. Finally, both the public and private sectors must commit to moving toward true collaboration—contributing resources, attention, expertise, and people toward institutions designed to prevent, counter, and recover from cyber-incidents.

The devil is in the details, of course, but he’s 100% right when he writes that the market cannot solve this: that the incentives are all wrong. While he never actually uses the word “regulation,” the future he postulates won’t be possible without it. Regulation is how society aligns market incentives with its own values. He also leaves out the NSA—whose effectiveness rests on all of these global insecurities—and the FBI, whose incessant push for encryption backdoors goes against his vision of increased cybersecurity. I’m not sure how he’s going to get them on board. Or the surveillance capitalists, for that matter. A lot of what he wants will require reining in that particular business model.

Good essay—worth reading in full.

Posted on February 22, 2022 at 9:28 AM • View Comments

Securing the Internet of Things through Class-Action Lawsuits

This law journal article discusses the role of class-action litigation to secure the Internet of Things.

Basically, the article postulates that (1) market realities will produce insecure IoT devices, and (2) political failures will leave that industry unregulated. Result: insecure IoT. It proposes proactive class action litigation against manufacturers of unsafe and unsecured IoT devices before those devices cause unnecessary injury or death. It’s a lot to read, but it’s an interesting take on how to secure this otherwise disastrously insecure world.

And it was inspired by my book, Click Here to Kill Everybody.

EDITED TO ADD (3/13): Consumer Reports recently explored how prevalent arbitration (vs. lawsuits) has become in the USA.

Posted on February 27, 2020 at 6:03 AM • View Comments

Technology and Policymakers

Technologists and policymakers largely inhabit two separate worlds. It’s an old problem, one that the British scientist CP Snow identified in a 1959 essay entitled The Two Cultures. He called them sciences and humanities, and pointed to the split as a major hindrance to solving the world’s problems. The essay was influential—but 60 years later, nothing has changed.

When Snow was writing, the two cultures theory was largely an interesting societal observation. Today, it’s a crisis. Technology is now deeply intertwined with policy. We’re building complex socio-technical systems at all levels of our society. Software constrains behavior with an efficiency that no law can match. It’s all changing fast; technology is literally creating the world we all live in, and policymakers can’t keep up. Getting it wrong has become increasingly catastrophic. Surviving the future depends in bringing technologists and policymakers together.

Consider artificial intelligence (AI). This technology has the potential to augment human decision-making, eventually replacing notoriously subjective human processes with something fairer, more consistent, faster and more scalable. But it also has the potential to entrench bias and codify inequity, and to act in ways that are unexplainable and undesirable. It can be hacked in new ways, giving attackers from criminals and nation states new capabilities to disrupt and harm. How do we avoid the pitfalls of AI while benefiting from its promise? Or, more specifically, where and how should government step in and regulate what is largely a market-driven industry? The answer requires a deep understanding of both the policy tools available to modern society and the technologies of AI.

But AI is just one of many technological areas that needs policy oversight. We also need to tackle the increasingly critical cybersecurity vulnerabilities in our infrastructure. We need to understand both the role of social media platforms in disseminating politically divisive content, and what technology can and cannot to do mitigate its harm. We need policy around the rapidly advancing technologies of bioengineering, such as genome editing and synthetic biology, lest advances cause problems for our species and planet. We’re barely keeping up with regulations on food and water safety—let alone energy policy and climate change. Robotics will soon be a common consumer technology, and we are not ready for it at all.

Addressing these issues will require policymakers and technologists to work together from the ground up. We need to create an environment where technologists get involved in public policy – where there is a viable career path for what has come to be called “public-interest technologists.”

The concept isn’t new, even if the phrase is. There are already professionals who straddle the worlds of technology and policy. They come from the social sciences and from computer science. They work in data science, or tech policy, or public-focused computer science. They worked in Bush and Obama’s White House, or in academia and NGOs. The problem is that there are too few of them; they are all exceptions and they are all exceptional. We need to find them, support them, and scale up whatever the process is that creates them.

There are two aspects to creating a scalable career path for public-interest technologists, and you can think of them as the problems of supply and demand. In the long term, supply will almost certainly be the bigger problem. There simply aren’t enough technologists who want to get involved in public policy. This will only become more critical as technology further permeates our society. We can’t begin to calculate the number of them that our society will need in the coming years and decades.

Fixing this supply problem requires changes in educational curricula, from childhood through college and beyond. Science and technology programs need to include mandatory courses in ethics, social science, policy and human-centered design. We need joint degree programs to provide even more integrated curricula. We need ways to involve people from a variety of backgrounds and capabilities. We need to foster opportunities for public-interest tech work on the side, as part of their more traditional jobs, or for a few years during their more conventional careers during designed sabbaticals or fellowships. Public service needs to be part of an academic career. We need to create, nurture and compensate people who aren’t entirely technologists or policymakers, but instead an amalgamation of the two. Public-interest technology needs to be a respected career choice, even if it will never pay what a technologist can make at a tech firm.

But while the supply side is the harder problem, the demand side is the more immediate problem. Right now, there aren’t enough places to go for scientists or technologists who want to do public policy work, and the ones that exist tend to be underfunded and in environments where technologists are unappreciated. There aren’t enough positions on legislative staffs, in government agencies, at NGOs or in the press. There aren’t enough teaching positions and fellowships at colleges and universities. There aren’t enough policy-focused technological projects. In short, not enough policymakers realize that they need scientists and technologists—preferably those with some policy training—as part of their teams.

To make effective tech policy, policymakers need to better understand technology. For some reason, ignorance about technology isn’t seen as a deficiency among our elected officials, and this is a problem. It is no longer okay to not understand how the internet, machine learning—or any other core technologies—work.

This doesn’t mean policymakers need to become tech experts. We have long expected our elected officials to regulate highly specialized areas of which they have little understanding. It’s been manageable because those elected officials have people on their staff who do understand those areas, or because they trust other elected officials who do. Policymakers need to realize that they need technologists on their policy teams, and to accept well-established scientific findings as fact. It is also no longer okay to discount technological expertise merely because it contradicts your political biases.

The evolution of public health policy serves as an instructive model. Health policy is a field that includes both policy experts who know a lot about the science and keep abreast of health research, and biologists and medical researchers who work closely with policymakers. Health policy is often a specialization at policy schools. We live in a world where the importance of vaccines is widely accepted and well-understood by policymakers, and is written into policy. Our policies on global pandemics are informed by medical experts. This serves society well, but it wasn’t always this way. Health policy was not always part of public policy. People lived through a lot of terrible health crises before policymakers figured out how to actually talk and listen to medical experts. Today we are facing a similar situation with technology.

Another parallel is public-interest law. Lawyers work in all parts of government and in many non-governmental organizations, crafting policy or just lawyering in the public interest. Every attorney at a major law firm is expected to devote some time to public-interest cases; it’s considered part of a well-rounded career. No law firm looks askance at an attorney who takes two years out of his career to work in a public-interest capacity. A tech career needs to look more like that.

In his book Future Politics, Jamie Susskind writes: “Politics in the twentieth century was dominated by a central question: how much of our collective life should be determined by the state, and what should be left to the market and civil society? For the generation now approaching political maturity, the debate will be different: to what extent should our lives be directed and controlled by powerful digital systems—and on what terms?”

I teach cybersecurity policy at the Harvard Kennedy School of Government. Because that question is fundamentally one of economics—and because my institution is a product of both the 20th century and that question—its faculty is largely staffed by economists. But because today’s question is a different one, the institution is now hiring policy-focused technologists like me.

If we’re honest with ourselves, it was never okay for technology to be separate from policy. But today, amid what we’re starting to call the Fourth Industrial Revolution, the separation is much more dangerous. We need policymakers to recognize this danger, and to welcome a new generation of technologists from every persuasion to help solve the socio-technical policy problems of the 21st century. We need to create ways to speak tech to power—and power needs to open the door and let technologists in.

This essay previously appeared on the World Economic Forum blog.

Posted on November 14, 2019 at 7:04 AM • View Comments

Why Technologists Need to Get Involved in Public Policy

Last month, I gave a 15-minute talk in London titled: “Why technologists need to get involved in public policy.”

In it, I try to make the case for public-interest technologists. (I also maintain a public-interest tech resources page, which has pretty much everything I can find in this space. If I’m missing something, please let me know.)

Boing Boing post.

EDITED TO ADD (10/29): Twitter summary.

Posted on October 18, 2019 at 2:38 PM • View Comments

I'm Looking to Hire a Strategist to Help Figure Out Public-Interest Tech

I am in search of a strategic thought partner: a person who can work closely with me over the next 9 to 12 months in assessing what’s needed to advance the practice, integration, and adoption of public-interest technology.

All of the details are in the RFP. The selected strategist will work closely with me on a number of clear deliverables. This is a contract position that could possibly become a salaried position in a subsequent phase, and under a different agreement.

I’m working with the team at Yancey Consulting, who will follow up with all proposers and manage the process. Please email Lisa Yancey at lisa@yanceyconsulting.com.

Posted on September 18, 2019 at 12:52 PM • View Comments

Cybersecurity for the Public Interest

The Crypto Wars have been waging off-and-on for a quarter-century. On one side is law enforcement, which wants to be able to break encryption, to access devices and communications of terrorists and criminals. On the other are almost every cryptographer and computer security expert, repeatedly explaining that there’s no way to provide this capability without also weakening the security of every user of those devices and communications systems.

It’s an impassioned debate, acrimonious at times, but there are real technologies that can be brought to bear on the problem: key-escrow technologies, code obfuscation technologies, and backdoors with different properties. Pervasive surveillance capitalism­—as practiced by the Internet companies that are already spying on everyone—­matters. So does society’s underlying security needs. There is a security benefit to giving access to law enforcement, even though it would inevitably and invariably also give that access to others. However, there is also a security benefit of having these systems protected from all attackers, including law enforcement. These benefits are mutually exclusive. Which is more important, and to what degree?

The problem is that almost no policymakers are discussing this policy issue from a technologically informed perspective, and very few technologists truly understand the policy contours of the debate. The result is both sides consistently talking past each other, and policy proposals­—that occasionally become law­—that are technological disasters.

This isn’t sustainable, either for this issue or any of the other policy issues surrounding Internet security. We need policymakers who understand technology, but we also need cybersecurity technologists who understand—­and are involved in—­policy. We need public-interest technologists.

Let’s pause at that term. The Ford Foundation defines public-interest technologists as “technology practitioners who focus on social justice, the common good, and/or the public interest.” A group of academics recently wrote that public-interest technologists are people who “study the application of technology expertise to advance the public interest, generate public benefits, or promote the public good.” Tim Berners-Lee has called them “philosophical engineers.” I think of public-interest technologists as people who combine their technological expertise with a public-interest focus: by working on tech policy, by working on a tech project with a public benefit, or by working as a traditional technologist for an organization with a public benefit. Maybe it’s not the best term­—and I know not everyone likes it­—but it’s a decent umbrella term that can encompass all these roles.

We need public-interest technologists in policy discussions. We need them on congressional staff, in federal agencies, at non-governmental organizations (NGOs), in academia, inside companies, and as part of the press. In our field, we need them to get involved in not only the Crypto Wars, but everywhere cybersecurity and policy touch each other: the vulnerability equities debate, election security, cryptocurrency policy, Internet of Things safety and security, big data, algorithmic fairness, adversarial machine learning, critical infrastructure, and national security. When you broaden the definition of Internet security, many additional areas fall within the intersection of cybersecurity and policy. Our particular expertise and way of looking at the world is critical for understanding a great many technological issues, such as net neutrality and the regulation of critical infrastructure. I wouldn’t want to formulate public policy about artificial intelligence and robotics without a security technologist involved.

Public-interest technology isn’t new. Many organizations are working in this area, from older organizations like EFF and EPIC to newer ones like Verified Voting and Access Now. Many academic classes and programs combine technology and public policy. My cybersecurity policy class at the Harvard Kennedy School is just one example. Media startups like The Markup are doing technology-driven journalism. There are even programs and initiatives related to public-interest technology inside for-profit corporations.

This might all seem like a lot, but it’s really not. There aren’t enough people doing it, there aren’t enough people who know it needs to be done, and there aren’t enough places to do it. We need to build a world where there is a viable career path for public-interest technologists.

There are many barriers. There’s a report titled A Pivotal Moment that includes this quote: “While we cite individual instances of visionary leadership and successful deployment of technology skill for the public interest, there was a consensus that a stubborn cycle of inadequate supply, misarticulated demand, and an inefficient marketplace stymie progress.”

That quote speaks to the three places for intervention. One: the supply side. There just isn’t enough talent to meet the eventual demand. This is especially acute in cybersecurity, which has a talent problem across the field. Public-interest technologists are a diverse and multidisciplinary group of people. Their backgrounds come from technology, policy, and law. We also need to foster diversity within public-interest technology; the populations using the technology must be represented in the groups that shape the technology. We need a variety of ways for people to engage in this sphere: ways people can do it on the side, for a couple of years between more traditional technology jobs, or as a full-time rewarding career. We need public-interest technology to be part of every core computer-science curriculum, with “clinics” at universities where students can get a taste of public-interest work. We need technology companies to give people sabbaticals to do this work, and then value what they’ve learned and done.

Two: the demand side. This is our biggest problem right now; not enough organizations understand that they need technologists doing public-interest work. We need jobs to be funded across a wide variety of NGOs. We need staff positions throughout the government: executive, legislative, and judiciary branches. President Obama’s US Digital Service should be expanded and replicated; so should Code for America. We need more press organizations that perform this kind of work.

Three: the marketplace. We need job boards, conferences, and skills exchanges­—places where people on the supply side can learn about the demand.

Major foundations are starting to provide funding in this space: the Ford and MacArthur Foundations in particular, but others as well.

This problem in our field has an interesting parallel with the field of public-interest law. In the 1960s, there was no such thing as public-interest law. The field was deliberately created, funded by organizations like the Ford Foundation. They financed legal aid clinics at universities, so students could learn housing, discrimination, or immigration law. They funded fellowships at organizations like the ACLU and the NAACP. They created a world where public-interest law is valued, where all the partners at major law firms are expected to have done some public-interest work. Today, when the ACLU advertises for a staff attorney, paying one-third to one-tenth normal salary, it gets hundreds of applicants. Today, 20% of Harvard Law School graduates go into public-interest law, and the school has soul-searching seminars because that percentage is so low. Meanwhile, the percentage of computer-science graduates going into public-interest work is basically zero.

This is bigger than computer security. Technology now permeates society in a way it didn’t just a couple of decades ago, and governments move too slowly to take this into account. That means technologists now are relevant to all sorts of areas that they had no traditional connection to: climate change, food safety, future of work, public health, bioengineering.

More generally, technologists need to understand the policy ramifications of their work. There’s a pervasive myth in Silicon Valley that technology is politically neutral. It’s not, and I hope most people reading this today knows that. We built a world where programmers felt they had an inherent right to code the world as they saw fit. We were allowed to do this because, until recently, it didn’t matter. Now, too many issues are being decided in an unregulated capitalist environment where significant social costs are too often not taken into account.

This is where the core issues of society lie. The defining political question of the 20th century was: “What should be governed by the state, and what should be governed by the market?” This defined the difference between East and West, and the difference between political parties within countries. The defining political question of the first half of the 21st century is: “How much of our lives should be governed by technology, and under what terms?” In the last century, economists drove public policy. In this century, it will be technologists.

The future is coming faster than our current set of policy tools can deal with. The only way to fix this is to develop a new set of policy tools with the help of technologists. We need to be in all aspects of public-interest work, from informing policy to creating tools all building the future. The world needs all of our help.

This essay previously appeared in the January/February 2019 issue of IEEE Security & Privacy. I maintain a public-interest tech resources page here.

Posted on May 3, 2019 at 4:33 AM • View Comments

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Sidebar photo of Bruce Schneier by Joe MacInnis.