email Archives - Page 5 of 12 - Schneier on Security

Entries Tagged "email"

Page 5 of 12

Goldman Sachs Demanding E-Mail Be Deleted

Goldman Sachs is going to court to demand that Google retroactively delete an e-mail it accidentally sent.

The breach occurred on June 23 and included “highly confidential brokerage account information,” Goldman said in a complaint filed last Friday in a New York state court in Manhattan.

[…]

Goldman said the contractor meant to email her report, which contained the client data, to a “gs.com” account, but instead sent it to a similarly named, unrelated “gmail.com” account.

The bank said it has been unable to retrieve the report or get a response from the Gmail account owner. It said a member of Google’s “incident response team” reported on June 26 that the email cannot be deleted without a court order.

“Emergency relief is necessary to avoid the risk of inflicting a needless and massive privacy violation upon Goldman Sachs’ clients, and to avoid the risk of unnecessary reputational damage to Goldman Sachs,” the bank said.

“By contrast, Google faces little more than the minor inconvenience of intercepting a single email – an email that was indisputably sent in error,” it added.

EDITED TO ADD (7/7): Google deleted the unread e-mail, without waiting for a court order.

Posted on July 3, 2014 at 5:46 AM • View Comments

Ephemeral Apps

Ephemeral messaging apps such as Snapchat, Wickr and Frankly, all of which advertise that your photo, message or update will only be accessible for a short period, are on the rise. Snapchat and Frankly, for example, claim they permanently delete messages, photos and videos after 10 seconds. After that, there’s no record.

This notion is especially popular with young people, and these apps are an antidote to sites such as Facebook where everything you post lasts forever unless you take it down—and taking it down is no guarantee that it isn’t still available.

These ephemeral apps are the first concerted push against the permanence of Internet conversation. We started losing ephemeral conversation when computers began to mediate our communications. Computers naturally produce conversation records, and that data was often saved and archived.

The powerful and famous—from Oliver North back in 1987 to Anthony Weiner in 2011—have been brought down by e-mails, texts, tweets and posts they thought private. Lots of us have been embroiled in more personal embarrassments resulting from things we’ve said either being saved for too long or shared too widely.

People have reacted to this permanent nature of Internet communications in ad hoc ways. We’ve deleted our stuff where possible and asked others not to forward our writings without permission. “Wall scrubbing” is the term used to describe the deletion of Facebook posts.

Sociologist danah boyd has written about teens who systematically delete every post they make on Facebook soon after they make it. Apps such as Wickr just automate the process. And it turns out there’s a huge market in that.

Ephemeral conversation is easy to promise but hard to get right. In 2013, researchers discovered that Snapchat doesn’t delete images as advertised; it merely changes their names so they’re not easy to see. Whether this is a problem for users depends on how technically savvy their adversaries are, but it illustrates the difficulty of making instant deletion actually work.

The problem is that these new “ephemeral” conversations aren’t really ephemeral the way a face-to-face unrecorded conversation would be. They’re not ephemeral like a conversation during a walk in a deserted woods used to be before the invention of cell phones and GPS receivers.

At best, the data is recorded, used, saved and then deliberately deleted. At worst, the ephemeral nature is faked. While the apps make the posts, texts or messages unavailable to users quickly, they probably don’t erase them off their systems immediately. They certainly don’t erase them from their backup tapes, if they end up there.

The companies offering these apps might very well analyze their content and make that information available to advertisers. We don’t know how much metadata is saved. In SnapChat, users can see the metadata even though they can’t see the content and what it’s used for. And if the government demanded copies of those conversations—either through a secret NSA demand or a more normal legal process involving an employer or school—the companies would have no choice but to hand them over.

Even worse, if the FBI or NSA demanded that American companies secretly store those conversations and not tell their users, breaking their promise of deletion, the companies would have no choice but to comply.

That last bit isn’t just paranoia.

We know the U.S. government has done this to companies large and small. Lavabit was a small secure e-mail service, with an encryption system designed so that even the company had no access to users’ e-mail. Last year, the NSA presented it with a secret court order demanding that it turn over its master key, thereby compromising the security of every user. Lavabit shut down its service rather than comply, but that option isn’t feasible for larger companies. In 2011, Microsoft made some still-unknown changes to Skype to make NSA eavesdropping easier, but the security promises they advertised didn’t change.

This is one of the reasons President Barack Obama’s announcement that he will end one particular NSA collection program under one particular legal authority barely begins to solve the problem: the surveillance state is so robust that anything other than a major overhaul won’t make a difference.

Of course, the typical Snapchat user doesn’t care whether the U.S. government is monitoring his conversations. He’s more concerned about his high school friends and his parents. But if these platforms are insecure, it’s not just the NSA that one should worry about.

Dissidents in the Ukraine and elsewhere need security, and if they rely on ephemeral apps, they need to know that their own governments aren’t saving copies of their chats. And even U.S. high school students need to know that their photos won’t be surreptitiously saved and used against them years later.

The need for ephemeral conversation isn’t some weird privacy fetish or the exclusive purview of criminals with something to hide. It represents a basic need for human privacy, and something every one of us had as a matter of course before the invention of microphones and recording devices.

We need ephemeral apps, but we need credible assurances from the companies that they are actually secure and credible assurances from the government that they won’t be subverted.

This essay previously appeared on CNN.com.

EDITED TO ADD (4/14): There are apps to permanently save Snapchat photos.

At Financial Cryptography 2014, Franziska Roesner presented a paper that questions whether users expect ephemeral messaging from Snapchat.

Posted on April 2, 2014 at 5:07 AM • View Comments

Questioning the Efficacy of NSA's Bulk-Collection Programs

Two reports have recently been published questioning the efficacy of the NSA’s bulk-collection programs. The first one is from the left-leaning New American Foundation (report here, and one-page tabular summary here).

However, our review of the government’s claims about the role that NSA “bulk” surveillance of phone and email communications records has had in keeping the United States safe from terrorism shows that these claims are overblown and even misleading. An in-depth analysis of 225 individuals recruited by al-Qaeda or a like-minded group or inspired by al-Qaeda’s ideology, and charged in the United States with an act of terrorism since 9/11, demonstrates that traditional investigative methods, such as the use of informants, tips from local communities, and targeted intelligence operations, provided the initial impetus for investigations in the majority of cases, while the contribution of NSA’s bulk surveillance programs to these cases was minimal. Indeed, the controversial bulk collection of American telephone metadata, which includes the telephone numbers that originate and receive calls, as well as the time and date of those calls but not their content, under Section 215 of the USA PATRIOT Act, appears to have played an identifiable role in initiating, at most, 1.8 percent of these cases. NSA programs involving the surveillance of non-U.S. persons outside of the United States under Section 702 of the FISA Amendments Act played a role in 4.4 percent of the terrorism cases we examined, and NSA surveillance under an unidentified authority played a role in 1.3 percent of the cases we examined.

The second is from Marshall Erwin of the right-leaning Hoover Institute (report here, and summary here).

My conclusion is simple: neither of these cases demonstrates that bulk phone records collection is effective. Those records did not make a significant contribution to success against the 2009 plot because at the point at which the NSA searched the bulk records database, the FBI already had sufficient information to disrupt the plot. It is also unlikely that bulk collection would have helped disrupt the 9/11 attacks, given critical barriers to information sharing and as demonstrated by the wealth of information already available to the intelligence community about al-Mihdhar.

Posted on January 22, 2014 at 6:41 AM • View Comments

The Trajectories of Government and Corporate Surveillance

Historically, surveillance was difficult and expensive.

Over the decades, as technology advanced, surveillance became easier and easier. Today, we find ourselves in a world of ubiquitous surveillance, where everything is collected, saved, searched, correlated and analyzed.

But while technology allowed for an increase in both corporate and government surveillance, the private and public sectors took very different paths to get there. The former always collected information about everyone, but over time, collected more and more of it, while the latter always collected maximal information, but over time, collected it on more and more people.

Corporate surveillance has been on a path from minimal to maximal information. Corporations always collected information on everyone they could, but in the past they didn’t collect very much of it and only held it as long as necessary. When surveillance information was expensive to collect and store, companies made do with as little as possible.

Telephone companies collected long-distance calling information because they needed it for billing purposes. Credit cards collected only the information about their customers’ transactions that they needed for billing. Stores hardly ever collected information about their customers, maybe some personal preferences, or name-and-address for advertising purposes. Even Google, back in the beginning, collected far less information about its users than it does today.

As technology improved, corporations were able to collect more. As the cost of data storage became cheaper, they were able to save more data and for a longer time. And as big data analysis tools became more powerful, it became profitable to save more. Today, almost everything is being saved by someone—probably forever.

Examples are everywhere. Internet companies like Google, Facebook, Amazon and Apple collect everything we do online at their sites. Third-party cookies allow those companies, and others, to collect data on us wherever we are on the Internet. Store affinity cards allow merchants to track our purchases. CCTV and aerial surveillance combined with automatic face recognition allow companies to track our movements; so does your cell phone. The Internet will facilitate even more surveillance, by more corporations for more purposes.

On the government side, surveillance has been on a path from individually targeted to broadly collected. When surveillance was manual and expensive, it could only be justified in extreme cases. The warrant process limited police surveillance, and resource restraints and the risk of discovery limited national intelligence surveillance. Specific individuals were targeted for surveillance, and maximal information was collected on them alone.

As technology improved, the government was able to implement ever-broadening surveillance. The National Security Agency could surveil groups—the Soviet government, the Chinese diplomatic corps, etc.—not just individuals. Eventually, they could spy on entire communications trunks.

Now, instead of watching one person, the NSA can monitor “three hops” away from that person—an ever widening network of people not directly connected to the person under surveillance. Using sophisticated tools, the NSA can surveil broad swaths of the Internet and phone network.

Governments have always used their authority to piggyback on corporate surveillance. Why should they go through the trouble of developing their own surveillance programs when they could just ask corporations for the data? For example we just learned that the NSA collects e-mail, IM and social networking contact lists for millions of Internet users worldwide.

But as corporations started collecting more information on populations, governments started demanding that data. Through National Security Letters, the FBI can surveil huge groups of people without obtaining a warrant. Through secret agreements, the NSA can monitor the entire Internet and telephone networks.

This is a huge part of the public-private surveillance partnership.

The result of all this is we’re now living in a world where both corporations and governments have us all under pretty much constant surveillance.

Data is a byproduct of the information society. Every interaction we have with a computer creates a transaction record, and we interact with computers hundreds of times a day. Even if we don’t use a computer—buying something in person with cash, say—the merchant uses a computer, and the data flows into the same system. Everything we do leaves a data shadow, and that shadow is constantly under surveillance.

Data is also a byproduct of information society socialization, whether it be e-mail, instant messages or conversations on Facebook. Conversations that used to be ephemeral are now recorded, and we are all leaving digital footprints wherever we go.

Moore’s law has made computing cheaper. All of us have made computing ubiquitous. And because computing produces data, and that data equals surveillance, we have created a world of ubiquitous surveillance.

Now we need to figure out what to do about it. This is more than reining in the NSA or fining a corporation for the occasional data abuse. We need to decide whether our data is a shared societal resource, a part of us that is inherently ours by right, or a private good to be bought and sold.

Writing in the Guardian, Chris Huhn said that “information is power, and the necessary corollary is that privacy is freedom.” How this interplay between power and freedom play out in the information age is still to be determined.

This essay previously appeared on CNN.com.

EDITED TO ADD (11/14): Richard Stallman’s comments on the subject.

Posted on October 21, 2013 at 6:05 AM • View Comments

"A Court Order Is an Insider Attack"

Ed Felten makes a strong argument that a court order is exactly the same thing as an insider attack:

To see why, consider two companies, which we’ll call Lavabit and Guavabit. At Lavabit, an employee, on receiving a court order, copies user data and gives it to an outside party—in this case, the government. Meanwhile, over at Guavabit, an employee, on receiving a bribe or extortion threat from a drug cartel, copies user data and gives it to an outside party—in this case, the drug cartel.

From a purely technological standpoint, these two scenarios are exactly the same: an employee copies user data and gives it to an outside party. Only two things are different: the employee’s motivation, and the destination of the data after it leaves the company. Neither of these differences is visible to the company’s technology—it can’t read the employee’s mind to learn the motivation, and it can’t tell where the data will go once it has been extracted from the company’s system. Technical measures that prevent one access scenario will unavoidably prevent the other one.

This is why designing Lavabit to be resistant to court order would have been the right thing to do, and why we should all demand systems that are designed in this way.

Also on BoingBoing.

Posted on October 17, 2013 at 12:50 PM • View Comments

New NSA Leak Shows MITM Attacks Against Major Internet Services

The Brazilian television show “Fantastico” exposed an NSA training presentation that discusses how the agency runs man-in-the-middle attacks on the Internet. The point of the story was that the NSA engages in economic espionage against Petrobras, the Brazilian giant oil company, but I’m more interested in the tactical details.

The video on the webpage is long, and includes what I assume is a dramatization of an NSA classroom, but a few screen shots are important. The pages from the training presentation describe how the NSA’s MITM attack works:

However, in some cases GCHQ and the NSA appear to have taken a more aggressive and controversial route—on at least one occasion bypassing the need to approach Google directly by performing a man-in-the-middle attack to impersonate Google security certificates. One document published by Fantastico, apparently taken from an NSA presentation that also contains some GCHQ slides, describes “how the attack was done” to apparently snoop on SSL traffic. The document illustrates with a diagram how one of the agencies appears to have hacked into a target’s Internet router and covertly redirected targeted Google traffic using a fake security certificate so it could intercept the information in unencrypted format.

Documents from GCHQ’s “network exploitation” unit show that it operates a program called “FLYING PIG” that was started up in response to an increasing use of SSL encryption by email providers like Yahoo, Google, and Hotmail. The FLYING PIG system appears to allow it to identify information related to use of the anonymity browser Tor (it has the option to query “Tor events“) and also allows spies to collect information about specific SSL encryption certificates.

It’s that first link—also here—that shows the MITM attack against Google and its users.

Another screenshot implies is that the 2011 DigiNotar hack was either the work of the NSA, or exploited by the NSA.

Here’s another story on this.

Posted on September 13, 2013 at 6:23 AM • View Comments

The NSA is Commandeering the Internet

It turns out that the NSA’s domestic and world-wide surveillance apparatus is even more extensive than we thought. Bluntly: The government has commandeered the Internet. Most of the largest Internet companies provide information to the NSA, betraying their users. Some, as we’ve learned, fight and lose. Others cooperate, either out of patriotism or because they believe it’s easier that way.

I have one message to the executives of those companies: fight.

Do you remember those old spy movies, when the higher ups in government decide that the mission is more important than the spy’s life? It’s going to be the same way with you. You might think that your friendly relationship with the government means that they’re going to protect you, but they won’t. The NSA doesn’t care about you or your customers, and will burn you the moment it’s convenient to do so.

We’re already starting to see that. Google, Yahoo, Microsoft and others are pleading with the government to allow them to explain details of what information they provided in response to National Security Letters and other government demands. They’ve lost the trust of their customers, and explaining what they do—and don’t do—is how to get it back. The government has refused; they don’t care.

It will be the same with you. There are lots more high-tech companies who have cooperated with the government. Most of those company names are somewhere in the thousands of documents that Edward Snowden took with him, and sooner or later they’ll be released to the public. The NSA probably told you that your cooperation would forever remain secret, but they’re sloppy. They’ll put your company name on presentations delivered to thousands of people: government employees, contractors, probably even foreign nationals. If Snowden doesn’t have a copy, the next whistleblower will.

This is why you have to fight. When it becomes public that the NSA has been hoovering up all of your users’ communications and personal files, what’s going to save you in the eyes of those users is whether or not you fought. Fighting will cost you money in the short term, but capitulating will cost you more in the long term.

Already companies are taking their data and communications out of the US.

The extreme case of fighting is shutting down entirely. The secure e-mail service Lavabit did that last week, abruptly. Ladar Levison, that site’s owner, wrote on his homepage: “I have been forced to make a difficult decision: to become complicit in crimes against the American people or walk away from nearly ten years of hard work by shutting down Lavabit. After significant soul searching, I have decided to suspend operations. I wish that I could legally share with you the events that led to my decision.”

The same day, Silent Circle followed suit, shutting down their e-mail service in advance of any government strong-arm tactics: “We see the writing the wall, and we have decided that it is best for us to shut down Silent Mail now. We have not received subpoenas, warrants, security letters, or anything else by any government, and this is why we are acting now.” I realize that this is extreme. Both of those companies can do it because they’re small. Google or Facebook couldn’t possibly shut themselves off rather than cooperate with the government. They’re too large; they’re public. They have to do what’s economically rational, not what’s moral.

But they can fight. You, an executive in one of those companies, can fight. You’ll probably lose, but you need to take the stand. And you might win. It’s time we called the government’s actions what they really are: commandeering. Commandeering is a practice we’re used to in wartime, where commercial ships are taken for military use, or production lines are converted to military production. But now it’s happening in peacetime. Vast swaths of the Internet are being commandeered to support this surveillance state.

If this is happening to your company, do what you can to isolate the actions. Do you have employees with security clearances who can’t tell you what they’re doing? Cut off all automatic lines of communication with them, and make sure that only specific, required, authorized acts are being taken on behalf of government. Only then can you look your customers and the public in the face and say that you don’t know what is going on—that your company has been commandeered.

Journalism professor Jeff Jarvis recently wrote in the Guardian: “Technology companies: now is the moment when you must answer for us, your users, whether you are collaborators in the US government’s efforts to ‘collect it all—our every move on the internet—or whether you, too, are victims of its overreach.”

So while I’m sure it’s cool to have a secret White House meeting with President Obama—I’m talking to you, Google, Apple, AT&T, and whoever else was in the room—resist. Attend the meeting, but fight the secrecy. Whose side are you on?

The NSA isn’t going to remain above the law forever. Already public opinion is changing, against the government and their corporate collaborators. If you want to keep your users’ trust, demonstrate that you were on their side.

This essay originally appeared on TheAtlantic.com.

Slashdot thread. And a good interview with Lavabit’s founder.

Posted on August 15, 2013 at 6:10 AM • View Comments

Lavabit E-Mail Service Shut Down

Lavabit, the more-secure e-mail service that Edward Snowden—among others—used, has abruptly shut down. From the message on their homepage:

I have been forced to make a difficult decision: to become complicit in crimes against the American people or walk away from nearly ten years of hard work by shutting down Lavabit. After significant soul searching, I have decided to suspend operations. I wish that I could legally share with you the events that led to my decision. I cannot….

This experience has taught me one very important lesson: without congressional action or a strong judicial precedent, I would strongly recommend against anyone trusting their private data to a company with physical ties to the United States.

In case something happens to the homepage, the full message is recorded here.

More about the public/private surveillance partnership. And another news article.

Also yesterday, Silent Circle shut down its email service:

We see the writing the wall, and we have decided that it is best for us to shut down Silent Mail now. We have not received subpoenas, warrants, security letters, or anything else by any government, and this is why we are acting now.

Protecting E-Mail from Eavesdropping

In the wake of the Snowden NSA documents, reporters have been asking me whether encryption can solve the problem. Leaving aside the fact that much of what the NSA is collecting can’t be encrypted by the user—telephone metadata, e-mail headers, phone calling records, e-mail you’re reading from a phone or tablet or cloud provider, anything you post on Facebook—it’s hard to give good advice.

In theory, an e-mail program will protect you, but the reality is much more complicated.

The program has to be vulnerability-free. If there is some back door in the program that bypasses, or weakens, the encryption, it’s not secure. It’s very difficult, almost impossible, to verify that a program is vulnerability-free.
The user has to choose a secure password. Luckily, there’s advice on how to do this.
The password has to be managed securely. The user can’t store it in a file somewhere. If he’s worried about security for after the FBI has arrested him and searched his house, he shouldn’t write it on a piece of paper, either.
Actually, he should understand the threat model he’s operating under. Is it the NSA trying to eavesdrop on everything, or an FBI investigation that specifically targets him—or a targeted attack, like dropping a Trojan on his computer, that bypasses e-mail encryption entirely?

This is simply too much for the poor reporter, who wants an easy-to-transcribe answer.

We’ve known how to send cryptographically secure e-mail since the early 1990s. Twenty years later, we’re still working on the security engineering of e-mail programs. And if the NSA is eavesdropping on encrypted e-mail, and if the FBI is decrypting messages from suspects’ hard drives, they’re both breaking the engineering, not the underlying cryptographic algorithms.

On the other hand, the two adversaries can be very different. The NSA has to process a ginormous amount of traffic. It’s the “drinking from a fire hose” problem; they cannot afford to devote a lot of time to decrypting everything, because they simply don’t have the computing resources. There’s just too much data to collect. In these situations, even a modest level of encryption is enough—until you are specifically targeted. This is why the NSA saves all encrypted data it encounters; it might want to devote cryptanalysis resources to it at some later time.

Posted on July 8, 2013 at 6:43 AM • View Comments